Now Hiring - Personal Lines Account Manager in Lenoir City, TN

BTJ Insurance in Lenoir City, TN is looking to add new talent to their busy office.

The Personal Lines Account Managers are the cornerstone of the personal lines’ services team. This position answers all inbound personal lines service calls. They perform service work for customers including but not limited to; adding/deleting/replacing vehicles, changing coverage’s, adding/deleting lien-holders and mortgagees, answering billing questions, verifying insurance, taking payments, and handling other insurance questions as appropriate to service customers.

Responsibilities and Duties

Personal Lines Account Manager will handle customer service requests in a professional and knowledgeable manner. They will determine all impacts/needs associated with the service request, including impacts to other coverage’s or policies. During routine service contacts, they will also use their knowledge to identify any coverage gaps associated with a customer’s request and educate the customer on ways to mitigate their risk.

The Account Manager will document all contacts, maintain customer records and files in a professional manner, and update customer information as appropriate for accuracy. They will maintain effective and timely follow-up systems and verify transactions with customers. They will effectively utilize technology to perform assignments and requests. Additionally, they will use knowledge of personal lines products, carriers, and agency and carrier rules to service customers effectively. Additional responsibilities could include drafting and sending correspondence, and other tasks of a service nature and other duties as assigned.

In addition to inbound service calls, the Account Manger performs service activities to support their team and their manager or others, consistent with the responsibilities outlined above.

Job Requirements/Competencies

• Property and Casualty License
• Bilingual in Spanish/English ( REQUIRED)
• Knowledge of the AMS 360 is a plus
• 2-5 years Agency experience
• Excellent communication skills; verbal and written.
• Detail oriented and able to maintain compliance standards.
• Must be dependable, provide timely response, and complete work activities.

BTJ Insurance offers a competitive hourly wage and an attractive benefits package that includes:

• HSA /Health Plan,
• $ 20.00- 25.00 / hour
• Dental & Vision, FSA
• 401K with company matching
• Paid time off (vacation /holidays & sick leave)
• A Wellness Program

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Contract type:

• Permanent

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Ability to commute/relocate:

• Lenoir City, TN 37771: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Personal Lines Insurance Account Manager: 2 years (Preferred)

Language:

• Bilingual in Spanish (Required)

License/Certification:

• Property and Casualty License (Required)

Work Location: In person